Terms & Conditions
By placing an order, you acknowledge and agree to the following terms and conditions.
Custom Orders
All costumes are custom made to order. As each piece is designed and created specifically for the individual dancer, changes or cancellations once production has commenced are limited.
Design Approval & Deposits
• A custom design will be created based on the information provided
• Once the design has been approved, a $100 non-refundable deposit per costume is required
• Deposits confirm your booking and secure your place in my order queue
• Work will not commence until the deposit has been received
Design & Production Timeframes
• Once I have commenced designing and constructing your costume, the process itself generally takes up to one week, depending on the style and level of detail
• Orders are completed in the order they are received
• Placing an order secures a position in the queue but does not mean the costume will be started immediately
• Depending on current workload, overall turnaround time may be three to four weeks
• Estimated timelines will be discussed at the time of booking
Design Changes
• Any requested changes should be made during the design stage
• Changes requested after design approval may not be possible or may incur additional fees
Measurements & Fittings
• Accurate measurements are essential to ensure the best fit
• For Far North and Cairns-based clients, fittings will be arranged in person
• A base fitting will take place before embellishments are added to allow for any necessary adjustments
Fit Adjustments
• Free strap and minor fit adjustments are offered as your child grows
• Significant alterations, redesigns, or size changes may incur additional fees
Payment & Payment Plans
• Payment plans are available by arrangement
• All payment plans must be agreed upon prior to work commencing
• Full payment is required before final collection or delivery
Multiple Costume Discounts
• Discounts may be available for multiple costumes ordered at the same time
• Discount eligibility will be confirmed prior to production
Cancellations
• Deposits are non-refundable
• If an order is cancelled after work has commenced, any payments made will not be refunded
Care & Responsibility
• Costumes are handmade and may include delicate fabrics and embellishments
• Care instructions will be provided
• I am not responsible for damage caused by improper care, wear and tear, or alterations made by others
Photos & Promotion
• I may use photos of completed costumes for promotional purposes
• No identifying personal information will be shared
• Please advise in writing if you do not wish for photos to be used
Limitation of Liability
While every effort is made to ensure quality and durability, I am not responsible for:
• Injuries caused by misuse or improper wear
• Alterations made by third parties
• Changes in fit beyond minor adjustments
Returns & Refund Policy
At Royal Dancewear, all costumes are custom-designed and made to order. Because of the personalised nature of our products, please read the following carefully.
Custom Orders
All costumes are created specifically for each dancer, including design, colours, sizing and embellishments.
For this reason, returns, refunds or exchanges are not offered for change of mind.
Deposits
A $100 non-refundable deposit per costume is required once the design has been approved.
This deposit secures your order and covers design time and initial materials.
Once the deposit is paid and production has commenced, the order cannot be cancelled.
Faulty or Damaged Items
If your costume arrives with a manufacturing fault (for example, incorrect construction or damage that occurred prior to delivery), please contact us within 48 hours of receiving your costume.
You must provide:
• Clear photos of the issue
• A brief description of the fault
Once assessed, we will offer one of the following where appropriate:
• Repair of the costume
• Replacement of the faulty part
• A partial or full refund (at our discretion)
Incorrect Measurements
Royal Dancewear is not responsible for incorrect sizing due to measurements provided by the customer.
We strongly recommend professional measurements or double-checking all measurements before submitting them.
Alterations required due to incorrect measurements will be at the customer’s expense.
Design Approval
Once a design has been approved by the customer, no refunds or changes can be made based on personal preference, styling choices, colour selection or embellishments.
Shipping & Handling
Refunds will not be issued for delays caused by shipping providers or circumstances outside our control.
Australian Consumer Law
This policy operates in line with Australian Consumer Law. You are entitled to a repair, replacement or refund if a product has a major fault.
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